My Open Letter to Starbucks: Bring Back the Old Reduced Fat Turkey Bacon Breakfast Sandwich
I’m a very loyal customer of yours. I come to one of your locations nearly every morning on my way to work. My typical order consisted of a Venti white mocha (nonfat with whip) and a turkey bacon breakfast sandwich. It was my work week breakfast that my husband would tell me I spent too much money on, but I loved the flavors.
I loved the flavors until this week. This week you changed my favorite breakfast sandwich. It’s now smaller, yet you raised the price. Instead of having strips of turkey bacon, it now looked and tasted like ham. The sandwich is on a different bun and is much smaller.
I thought I had gotten the wrong sandwich the first day, but I didn’t have time to turn back. I took two bites and threw away the rest because it was gross. Then the next morning I looked at the sandwich before I drove away. I went back through the line and that’s when I was told the sandwich changed. The Barista gave me a refund and a coupon for a free drink on my next visit.
I was still in disbelief that you would change such a good sandwich so I even called your 1-800-STARBUC line. Unfortunately the gentleman I spoke with confirmed that you changed the sandwich. He offered to pass along my comments and put $5.00 on my gold card to try something new.
It’s just not the same. A quick search of Twitter will show that I’m not the only unhappy customer. So I ask that you please return the sandwich to the previous recipe. I don’t know how much my blog post will influence you, but I hope it encourages you to consider a change.
Gold Card member since 2008